Privacy Policy

This Privacy & Cookies Policy governs the use by Grafton Street and Crown Alley of the personal data we collect from you during your use of the website located at www.graftonstreetlakemary.com (the “Site”) or any personal data we otherwise obtain about you (“Personal Information”).

In this Policy, “we,” “us,” and “our” refer to Grafton Street and Crown Alley Lake Mary.

We are committed to protecting the security and privacy of all visitors to the Site. We will comply with the applicable data protection laws in each relevant jurisdiction and take reasonable steps to ensure that your Personal Information is secure, monitored, and protected against unauthorized access—both internally and externally.

We only collect your Personal Information:

when you provide feedback on the Site;
when you purchase products from the Site;
when you join, sign up, or subscribe to any of our clubs, panels, forums, or other programs;
through cookies; and
through data aggregation.

This Privacy & Cookies Policy covers:

Personal Information we collect
Personal Information we receive from other sources
What we do with your Personal Information
How we share your Personal Information
Our security measures and when we delete data
How to access and update your Personal Information
Complaints
Our use of cookies
Changes to this Policy
Contact Information and Opt-Out Process

1. PERSONAL INFORMATION THAT WE COLLECT

When you engage with us (e.g., sending us emails, calling, or submitting a form on the Site), you may provide Personal Information such as your name, address, email, phone number, and in some cases, payment or job application details. We may also collect data related to your interactions with the Site (e.g., IP address, browser type).

Some of this Personal Information is collected for contract fulfillment, legal compliance, or legitimate business interests (e.g., improving the Site and services).

Feedback

We use your feedback data solely to respond to your comments or concerns.

Purchases

We use your Personal Information to process orders and provide services or products you’ve requested.

Gift Cards & Surveys

We may collect data related to gift card use or participation in surveys, including name, phone number, date of birth, and demographics.

User Sign-up

When you opt in to receive our communications or join one of our programs, we may collect data such as email, mailing address, phone number, and preferences. Unless you opt out or tell us otherwise, we may contact you with relevant information, updates, and offers.

2. PERSONAL INFORMATION WE RECEIVE FROM OTHER SOURCES

We may receive Personal Information from trusted third-party sources such as payment processors, partners, or fraud prevention services. Our staff may also provide emergency contact or dependent details. In such cases, the third party is responsible for ensuring you have consented to the sharing of this data.

3. WHAT WE DO WITH YOUR PERSONAL INFORMATION

We use your Personal Information to:

Provide services and communicate with you
Offer customer support
Improve the Site and services
Manage internal operations
Process job applications
Send marketing communications (with your consent)
Conduct market research (with your consent)

You can opt out of cookies via your browser settings. You can also opt out of email or SMS marketing by following the opt-out instructions detailed below.

4. HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your Personal Information with selected third parties, but only when:

You have given explicit permission
It’s necessary for us to fulfill a service (such as payment processing)
We have a legal obligation to do so

Mobile Privacy Policy:

Notwithstanding any other provision in this Policy, personal information collected for our mobile/SMS programs, including your phone number and consent data, will not be shared with third parties or affiliates for marketing or promotional purposes.

We require any third parties who receive your data to comply with this Privacy Policy and protect your information.

5. SECURITY MEASURES & DATA RETENTION

We take appropriate steps to protect your data and restrict access. While we aim to safeguard all transmissions, online data sharing is not 100% secure. You share data with us at your own risk.

We retain your information only as long as needed for legal or business purposes.

6. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION

You have the right to:

Access your data
Request updates or corrections
Request deletion or processing restriction
Request data portability to another provider

Requests must include identity verification and will be completed within 30 calendar days. Contact us using the details in Section 11.

7. COMPLAINTS

If you are unhappy with how we process your data, please contact us directly. If you remain unsatisfied, you have the right to file a complaint with your local data protection authority.

8. COOKIES

Cookies help us analyze website usage and enhance user experience. You can disable cookies via browser settings, though it may affect Site functionality.

9. CHANGES TO THIS POLICY

We may update this Policy periodically. Continued use of the Site indicates acceptance of the updated terms. Updates will be posted on the Site.

10. CONTACT INFORMATION AND OPTING OUT

If you wish to opt out of marketing communications, you can do so at any time:

Email: Click the “unsubscribe” link in any promotional email or contact us directly at [insert contact email here].
SMS/Text Messages: Reply with “STOP” to any SMS you receive from us. You may also request removal by emailing us at [insert contact email here]. Standard message and data rates may apply.

SMS Disclosure:

Mobile data and SMS opt-in details will not be shared with third parties for marketing purposes. We only use this information to communicate with you regarding the specific programs you have joined.

Contact Us

For questions or privacy-related concerns, please reach out here.

Grafton Street and Crown Alley Lake Mary